Recruitment Operations
One operations board for cross-border recruitment
An operations and decision board for international recruitment, tracking every case across partner offices in seven source countries — stage, arrival, delay and SLA state on a single screen, in Arabic.
The problem
Cross-border recruitment runs on a chain of external offices, each with its own paperwork, timezone and reporting habit. A coordinator cannot say which cases are late, which arrivals are due this week, or which need someone to intervene today, because the answer lives in a different place for every office.
What made it hard
This is an operations problem before it is an AI problem. The hard part is a case model that survives contact with seven countries' processes, and a board that stays legible when hundreds of cases are open at once — so that the exceptions surface instead of drowning in the total.
What we built
A single daily operations board over one case model. Counters for the states that require action — in progress, late, critical, arriving within 72 hours — with an immediate-intervention centre that lists the cases needing a human decision now, rather than leaving a coordinator to find them.
Architecture
- One case model spanning every partner office and source country
- Stage tracking with per-case SLA state and delay detection
- An exception centre that surfaces the cases needing intervention today
- Arrival scheduling on a 72-hour horizon, for reception and housing
- Arabic-first interface and right-to-left layout, not a translated afterthought
The product
What became possible
- Every partner office across seven source countries reports into one board, filterable by country.
- Late and critical cases are counted rather than discovered, and the arrivals due in the next 72 hours are visible before they land.
- The exception centre puts the cases needing a human decision in one place, so a coordinator starts the day with the list instead of assembling it.